Returns Policy
In addition
to this policy you should refer to our Terms & Conditions of Sale - see "Conditions of Use"
on this Web site.
Please follow the procedures listed below when returning products to us:
- The quickest way for your return to be processed is to first obtain a Return
Merchandise Authorisation number (RMA#) by contacting us and expalining your problem.
Alternatively,
you may inform us in writing that you wish to cancel your order or send the
goods back to us without an RMA#, although this will lead to delay in processing
your return. Returns must be clearly marked with the RMA# (if obtained) or
your full name and address to enable us to identify the goods.
- Goods returned with an RMA# will take approximately 5 business days to be
processed whereas goods returned without an RMA# will take up to 30 days to
process. Where you have informed us in writing that you wish to cancel your
order in accordance with our Terms
and Conditions of Sale, refunds will also take up to 30 days to process.
- You are obliged by law to take reasonable care of the goods whilst they
are in your possession. If you return your goods (unless faulty) or if you
have informed us in writing that you wish to cancel your order in accordance
with our Terms
and Conditions of Sale you should (as applicable) also return or retain
the original packaging, together with all manuals, warranty cards and all
accessories and documentation provided by the manufacturer.
- Where you return goods to us, we strongly advise that you insure the goods
that you are returning, as this is at your risk. We also suggest the use of a carrier that
can provide
a proof of delivery.
Except in the case of faulty or misdescribed goods, shipping back to UK Keyloggers
is to be paid by the Customer. Where the goods are faulty or misdescribed,
UK Keyloggers shall either collect the goods from you or ask you to return the goods
and refund you the reasonable shipping costs.
- Any customer returning goods which are found not to be faulty or misdescribed
shall not be entitled to a refund of the shipping costs incurred in returning
the goods to UK Keyloggers and may have shipping charges deducted from any refund
owing.
Conditions of Return
- You must inform us in writing that you
wish to cancel your order within 7 business days of receipt of the goods in
accordance with the Distance Selling Regulations unless faulty, in which case
they must be returned within 14 days of the shipping date or, where the fault
does not become apparent until after this time, within 14 days of the date
on which the fault became apparent.
- Where goods are returned as faulty after 30 days of shipping we reserve
the right to return the product to the manufacturer for repair or replacement.
If this should happen then it is likely that the repair or replacement could
take up to 30 days to process.
- If you request a replacement, we will ship your replacement after we have
processed your returned product. We will create a credit note for your account
to the value of the item(s) being returned and a new order will be created
by us for the replacement item(s). No funds will be taken from your credit card unless
during this process unless express permisision has been given.
Returns Frequently Asked Questions (FAQ)
What is the best way for me to return my items to you?
A. We always advise our customers to use some form of insured delivery that requires a
signature on delivery. The majority of items are returned to us using Royal Mail Special
Delivery (n.b. Recorded Delivery only provides refunds of up to 30 if lost or damaged).
I sent my item back to you but I didn"t put the Returns number on the
outside of the package as you requested, will this cause a problem processing my
return?
A. If there is no Returns Merchandise Authorisation number ("RMA") on the outside of
the package then there is a good chance that this will lead to delays of upto 30 days in
processing your return. To avoid this delay, we recommend
that if you wish to return goods you first obtain an RMA number.
I have received an incorrect item, what should I do?
A. You should return the item to us using a traceable and insured delivery agent (e.g. Special
Delivery via Royal Mail), please enclose a proof of postage receipt and we will fully reimburse
you for the cost of the returning the item(s) back to us on the understanding that the item(s)
has been supplied incorrectly. Alternatively you can request that we collect the item from you
using our courier, but if we find the item(s) have been supplied correctly a charge may be
incurred for the collection.
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